Articles

The Product Line Manager role at New Balance

Claire Wood from New Balance explains in 3 minutes what is her role as a Product Line Manager. https://www.youtube.com/watch?v=cZDJFpxl3tE Patrick Sirois [email protected] www.triode.ca At Triode, we specialize in developing new products and services for [...]

What to do after a Voice of Customer?

  Over the last few weeks we have talked a lot about market analysis and Voice of Customers (VoC) in this blog. But if you want to get a good return on investment from your VoC, you must take action. How do you go about doing this? This post provides [...]

Market Research: How to ask your customers questions

A big part of market research is asking customers direct questions. Surveys and questionnaires are an excellent tool for finding out what your customers want and need and getting their feedback on your product. Unfortunately, most companies ask their customers [...]

How to conduct usability testing for medical devices

When testing medical devices (or any new products) for usability, it’s important to test both the device and the manual/instructions that go along with it. Usability testing is meant to pinpoint sources of confusion, information that is missing or out of [...]

How to get into customers’ heads

The most important factor in the success of a new product or service is how the customers feel about it. Development teams need to have a clear view of what is important to customers in their industry and in general so they can create a product which meshes [...]

Design thinking: case study from GE Healthcare

Design thinking case study: GE Healthcare We have talked about the origin and the principles of Design Thinking in past blog posts. But how do a company really use the design thinking approach to redefine a service or a product? Here an interesting example at [...]